Frequently Asked Questions

Digital products, such as coloring page downloads, are accessible as soon as your payment has been received.

Physical products, such as t-shirts, are printed to order. Our average fulfillment time is 2-7 business days. You’ll receive a shipment notification once the item has left the building and is en route to you.

Orders are sent to production within 24 hours of receiving payment.

Unlike some fashion retailers, we choose not to produce large volumes of inventory to stock in a warehouse and pull from as needed. Instead, we print each item to order! While this process takes a bit longer than the traditional method, it also enables us to have zero waste from unsold merchandise. A win for us and the environment.

If it’s after the estimated delivery date and you haven’t received your package, it may still be in transit to you. Shipments can sometimes be delayed for reasons that are beyond our control. We suggest waiting a day or two to see if the package arrives. If it still does not arrive, email us right away at hello@spacebastard.com. We’ll look into the status of the package and follow up with the latest delivery estimate.

Once your order has shipped, you’ll receive a shipping confirmation email containing a tracking number. You may also access order information by going to My Account and viewing your Orders.

Please proof your order for errors carefully during the checkout process, as we do not refund incorrect orders due to user error.

However, if you do notice an error in your shipping address, email us immediately at hello@spacebastard.earth. If the package hasn’t been delivered yet, we’ll do our best to correct the address. 

If it’s been at least two days since the estimated delivery date and your package hasn’t arrived, email us right away at hello@spacebastard.earth. If it’s still en route to you, we’ll find out the latest delivery estimate and let you know.

If the package was lost in transit, we’ll print and ship a replacement order for you at no additional cost. All claims must be submitted within 4 weeks of the estimated delivery date of the original order.

You may notice a vinegar-like smell or an off-white residue when unpacking your new shirt or hoodie. Don’t worry, this is perfectly normal and will disappear after the first wash. It’s from a special solution used in the printing process that helps our water-based and eco-friendly inks adhere to the fabric. 

If you believe there is a problem with your order — such as you received the wrong item or the item is damaged — we will replace your order at no additional cost. Please email us at hello@spacebastard.earth. All claims must be submitted within 3 weeks of the delivery date.

Please email us at hello@spacebastard.earth. 

Due to hygiene and safety reasons, we do not accept returns of face masks.

Wash embroidered clothing inside out in cold water on a gentle cycle with mild detergent and like colors. Use non-chlorine bleach if needed.

Do not wring out embroidered clothing. Lay it flat to air-dry or tumble-dry using a cool air setting.

Embroidered apparel can also be dry cleaned.

Remove the case from your phone. Dampen a cloth or sponge with a mild soap and water solution and rub the case gently in a circular motion. Let the case air-dry at room temperature. 

Do not use alcohol-based cleaners as they can remove the ink and discolor the case.

To keep prints looking good for a long time, hang them indoors and away from direct sunlight. Dust prints with a soft dry microfiber cloth or a feather duster.

Once your payment has been received, you’ll get a confirmation email with a link to download your product. You can also access available downloads any time by going to My Account and Downloads.